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We are looking for a Service Advisor to join our busy team here at Jaybee Motors.
We are a family run business with family values.
For the right person we can offer a competitive package & flexibility in hours.
Job Introduction - Service Advisor - As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our service department. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do. Main To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times Book service and repair work always ensuring workshop and parts availability To keep customers fully informed of progress and advise of extra work needed To organise loan car bookings To invoice on time and accurately used warranty transactions are submitted and invoiced daily To obtain and process payments. To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end) To maintain accurate customer records on all internal systems. Help deliver balance scorecard results for department to meet Manufacturers expectations To make telephone follow-up / Up sell / Progress calls To convert as many inbound / outbound calls into bookings as possible The Ideal Candidate To be a success in this role, you will have: Effective communication skills, Commitment to delivering customer excellence, A good standard of verbal and numerical reasoning, Computer literacy, A keen eye for detail, Previous experience in a target driven role is desirable but not essential.
In the first instance please email your CV to email@example.com.