Refunds/returns policy

We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return an item you've purchased. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt, as you might need it as proof of purchase in the event of any after-sales queries. Return postage costs for item(s) are at the purchaser’s expense, other than for faulty goods, in which case Jaybee Motors will refund reasonable postage costs.

Your statutory rights are in no way diminished by our returns & refunds policy.

 

Distance Selling Regulations
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items that due to their nature cannot be returned; perishable goods (e.g. food and flowers) and periodicals/magazines.

To cancel, you can contact us by email enquiries@jaybee.co.uk; call 01295 227100 or write to us at Jaybee Motors, Oxford Road, Bodicote, Banbury. OX15 4AB within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).

Item(s) should be returned to us here at Jaybee Motors.

The Distance Selling Regulations do not apply to Financial and Insurance Services.

If you have an Internet order query, please email us at enquiries@jaybee.co.uk

(For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored).

** All days other than Saturdays, Sundays and public holidays.